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Fly fishing at the river Mole

How we will keep you safe during your stay

Wednesday, 03 June 2020
How we will keep you safe during your stay

We’re hoping to open our doors to guests on 4th July 2020, following the latest government guidance. While we are closed, we are reviewing our processes and procedures to ensure that we keep both our staff and our guests safe while staying with us.

We are so lucky to have so many wonderful countryside spaces and views across Exmoor and Dartmoor. Our restaurant, terraces and grounds all give you a chilled environment to enjoy the wonderful Devon countryside. 

We are completing thorough risk assessments on all aspects of how we operate and are pleased to report that we are confident we can open in compliance with government social distancing and following best practice that will evolve as advice changes. Before we reopen, we will be training all of our team to deliver beautiful but safe hospitality that feels as warm and welcoming as always.

Our hygiene and cleanliness continue to be prioritised everywhere and we have changed a few of the things we do to protect everyone.  Most importantly, if guests or our team are unwell or have any Covid-19 symptoms, we ask them to stay at home.

Our food, produced by Stephen Walker and his team, will be as delicious as ever and our restaurant will be set up in such a way to ensure safe social distancing at all times.

Our swimming pool, gym and spa will remain closed initially, with a view to reopening once we have received further government advice.

Our careful and deep cleaning operating procedures are designed to keep you safe. Should anyone fall ill during their stay, please be reassured we will not let that room until it has been thoroughly rested and deep cleaned. As guests move around the building, we may adjust the flow to ensure passing in corridors is safe and that our housekeeping team and guests are kept at a safe distance.

We have every confidence in our team delivering a safe operation through social distancing and exemplary hygiene.

We are excited to be welcoming you very soon. The pandemic has given us all time for reflection on the people and things we value in life and we believe we will be able to deliver you a stay with all the care and welcome that we are known for.

Kind regards,

The Highbullen Team