Booking Treatments and Arrival time
All treatments must be booked in advance. We kindly ask you to arrive 5-10 minutes before your scheduled treatment, this allows you to complete a short consultation form & hydrate with a glass of chilled water.
What to wear
Come dressed as you are and we will provide a robe, slippers & towels. If wearing swimwear to your treatment, please ensure all garments are dry.
Storage lockers are available, you will need a £1 coin.
We accept most credit/debit cards and also cash. Payment for your treatment is required at the time of booking. All hotel and self-catering guests may charge spa services to their account.
Cancelling a reservation
Full payment will be incurred for cancellations made 24 hours or less before your treatment time, or within 72 hours or less for packages of more than three people.
Timings are subject to change when combining treatments. Any included or discounted food or beverage offers must be redeemed on the day of your treatments. The Spa at Highbullen is integral to the hotel and is therefore used by hotel residents, day guests and
The perfect gift … Whether its for someone who enjoys being pampered or for the fitness fanatic in your family, our gift vouchers make the perfect treat for those you love. Vouchers can be purchased for the following: ELEMIS therapy treatments Use of our fantastic leisure facilities, including indoor pool, sauna and
steam room Gym membership Gift vouchers for the Spa at Highbullen are available to buy in-house or online
Advice for clients with cancer / ailments
Our team of therapists would love to help provide a relaxing experience at this difficult time. To ensure we keep you safe, we ask that you check with your clinician to confirm the treatment you wish to experience is not against medial advice and that you obtain a written / signed disclaimer prior to your treatment taking place that we can keep, alongside your treatment consultation form that all clients fill in on arrival.